Privacy Policy
Effective Date: 1 september 2025
Operated by: Nanda Nexus (Australia)
Contact: info@eatsome.com.au
Location: Newcastle, New South Wales, Australia
1. Introduction
EATSOME (operated by Nanda Nexus) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles (APPs), and all relevant amendments, including the Privacy and Other Legislation Amendment Act 2024 (Cth).
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, make a purchase, or communicate with us in any form.
By using our Platform, you agree to this Privacy Policy and consent to the collection and handling of your personal information as described herein.
2. Information We Collect
We collect information necessary to provide our products and services efficiently and lawfully, including:
(a) Personal Information
Full name, contact number, email, billing and shipping addresses;
Order details and payment references;
Account or login details (if applicable).
(b) Technical and Analytical Information
IP address, browser type, device information, operating system, and access times;
Cookies and similar technologies for analytics and marketing purposes.
(c) Communication Data
Feedback, reviews, or messages sent through our website or official channels.
3. Purpose of Data Collection
EATSOME collects and uses your information solely for legitimate business operations, including:
Processing and fulfilling orders;
Managing payments and logistics;
Improving user experience and customer service;
Preventing fraud and maintaining platform security;
Sending relevant updates or offers (only when opted in);
Meeting legal, accounting, and taxation requirements.
4. Legal Basis for Processing
We process your data on the following lawful grounds:
Consent: when voluntarily provided by you;
Contractual necessity: to fulfil product orders or customer support;
Legal compliance: to meet regulatory obligations;
Legitimate interest: to operate, improve, and protect our services.
5. Data Disclosure
EATSOME will never sell or rent your personal information.
Your data may be disclosed to trusted third parties solely to support our operations, including:
Payment gateways and banks for transaction processing;
Delivery and logistics partners;
IT and analytics service providers (including Shopify and Google Analytics);
Professional advisors (where required by law).
All third parties are contractually bound to maintain confidentiality and data integrity.
6. Data Security
We employ strict administrative, physical, and digital safeguards to protect your information from unauthorized access, misuse, loss, or alteration.
While no system can guarantee absolute security, we maintain compliance with industry standards and regularly review security controls under the Australian Cyber Security Act 2024 (Cth).
7. Data Retention
Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Once no longer needed, the data is securely deleted or anonymized.
8. Your Rights
You may request access to, correction of, or deletion of your personal information at any time, subject to verification and applicable law.
Requests should be submitted to info@eatsome.com.au and will be handled promptly and fairly in accordance with our internal policy.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance functionality and user experience.
You can manage or disable cookies through your browser settings, but doing so may affect certain site features.
10. Advertising & Analytics
We may use anonymized data for analytics, service improvement, and tailored advertising via trusted platforms such as Google Ads and Meta Ads.
This data is non-identifiable and processed under the providers’ respective privacy frameworks.
11. International Data Handling
All customer data is stored and processed within Australia.
If data is ever processed outside Australia, such transfers will comply with Australian privacy law and be subject to strict confidentiality obligations.
12. Limitation of Liability
To the fullest extent permitted by law:
EATSOME and Nanda Nexus shall not be liable for any loss, damage, or data compromise beyond their reasonable control.
Customers acknowledge that internet-based communication and storage carry inherent risks, and use of our Platform constitutes acceptance of these conditions.
13. Changes to this Policy
EATSOME reserves the right to modify or update this Privacy Policy at any time without prior notice.
The updated version will be posted on our website with a new “Effective Date”.
Continued use of the Platform constitutes acceptance of the revised terms.
14. Contact Us
For all privacy-related matters, data requests, or general enquiries, please contact:
EATSOME Privacy Officer
📧 info@eatsome.com.au
📍 Newcastle, NSW, Australia