Privacy Policy




At Eatsome, operated by M/s Reliable Group, we value your privacy and are committed to protecting your personal data in accordance with applicable data protection laws in India, including the Information Technology Act, 2000 and its corresponding rules. This Privacy Policy outlines the types of information we collect, how we use it, whom we share it with, and the rights you have with respect to your personal data.

1. Information We Collect

We collect the following categories of information through our website, mobile applications, and affiliated platforms:

Personal Identifiable Information (PII): Your full name, email address, contact number, shipping/billing address, date of birth, gender, occupation, and location.

Transactional Information: Details regarding orders, payment methods, transaction history, and delivery preferences.

Device & Log Data: IP address, browser type, device identifiers, access times, and pages viewed.

Cookies & Tracking Technologies: We use cookies, beacons, and similar technologies to enhance user experience and for analytics purposes.

User-Generated Content: Reviews, ratings, feedback, or other content submitted voluntarily through forms or community features.

2. How We Use Your Information

We process your data for the following purposes:

To fulfill your product or service requests;

To process payments and deliver orders;

To communicate promotional offers, newsletters, and account-related information;

To personalize user experience and improve our products and services;

To detect, prevent, and respond to fraudulent activities or security threats;

To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process personal data only when we have a legal basis to do so, such as:

Performance of a contract;

Your explicit consent;

Compliance with a legal obligation;

Legitimate interests pursued by Reliable Group, provided your fundamental rights and freedoms are not overridden.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may disclose data to:

Affiliates and Subsidiaries within Reliable Group;

Third-party service providers engaged for delivery, payment gateways, IT support, marketing, or analytics—only to the extent necessary;

Government authorities or regulators when required by law;

Franchise partners, strictly for fulfillment and operational coordination under binding obligations of confidentiality.

5. Data Security

We implement industry-standard security measures—technical, administrative, and physical—to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Subject to applicable laws, you have the following rights:

Right to access your personal information;

Right to rectify incorrect or outdated information;

Right to withdraw consent where processing is based on consent;

Right to request deletion, unless restricted by law or legitimate business purposes;

Right to object to marketing communications at any time.

To exercise your rights, you may contact us at: info@eatsome.com.au

 

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Once the data is no longer required, we securely dispose of it.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without verified parental consent.

9. International Transfers

At present, all data is stored and processed within India. Should international data transfers occur in the future, such transfers will be made in compliance with applicable data protection laws and using appropriate safeguards.

10. Changes to the Privacy Policy

Reliable Group reserves the right to update or revise this Privacy Policy at any time. The revised policy will be posted on our website with an updated “Effective Date.” We encourage you to review this page periodically.

11. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer

Name: Gitesh Nanda | Email Id: info@eatsome.com.au